Returns & Exchanges


We want to make sure our customers love our products

Here at The Luggage Collection we offer an unprecedented 60 day free return policy. If for any reason you are unsatisfied with your purchase, please follow the simple instructions below.

Hassle-free returns and exchanges

To make a return or exchange, please e-mail us at with your order number and the reason for your return/exchange. We will then provide you with a pre-paid return label. We can only accept unused items.

Damaged package

If the package arrives damaged please contact us immediately at 844-357-6668 or e-mail us at Please retain all packing materials unless instructed otherwise by our Shipping and Return Specialist. Claims for damaged or missing items must be reported within 3 days of receipt of your order.

Return received

We will notify you by e-mail once we receive your return, and again once the return has been completed. Please allow 7 - 10 days after processing for your bank to post a credit to your account. Please contact our Shipping and Return Specialist at 844-357-6668 or if you require further information about your return.

Please contact us if

1. Item(s) shipped over 60 days ago.

2. Items that became damaged or defective once received.

Please note: Returns may be denied if the items are not in their original purchase condition with tags attached and the original product documentation, or shipped after 60 days of receipt.

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Hayes Triple Compartment Tote

SKU # 73643D

Selected Colour: heathered black / black
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